PRIVACY & TRANSPARENCY
YOUR INFORMATION, OUR RESPONSIBILITY
Privacy Policy
Learn how ProMort collects, uses, protects, and manages personal information when you interact with our services.
Effective Date - March 31, 2025
OUR COMMITMENT
This ProMort Privacy Policy (“Privacy Policy”) describes how ProMort (“we,” “us,” or “our”) collects, uses, and protects personal information obtained through our website, mobile applications, and other online interactions (collectively, the “Services”).
In some instances, additional privacy notices may apply depending on the services you use or legal requirements in your location. By using any of our Services, you acknowledge our privacy practices as outlined in this Privacy Policy.
01
Who We Are
ProMort is a platform that provides loan processing services for Mortgage Loan Officers (MLOs). When we mention “ProMort,” “we,” or “us,” we are referring to ProMort and any affiliated entities providing services through our platform. This Privacy Policy does not extend to unaffiliated third parties.
02
Information We Collect
We collect personal information directly from you when you:
- Create an account or submit a loan application.
- Fill out a contact form or provide details on our website.
- Communicate with us through customer support, email, or chat.
- Opt into marketing and service updates.
The types of personal information we may collect include:
NameEmail addressMailing addressPhone numberLoan-related informationEmployment and financial detailsAdditional form or inquiry details
03
Information We Automatically Collect
Transactional Information
Data about your loan processing interactions, service usage, and transaction history.
Device and Usage Data
IP address, device type, browser type, access times, pages viewed, and navigation history.
Cookies and Tracking Technologies
We use cookies, pixel tags, and other tracking tools to analyze website performance and enhance user experience.
04
Information from Third Parties
We may receive personal information from third-party sources, including:
- Identity verification services and credit bureaus.
- Business partners who help facilitate our services.
- Marketing and analytics providers to improve service efficiency.
05
How We Use Your Information
We use the information collected for various business purposes, including:
Fulfilling loan processing services
And responding to user requests.
Enhancing user experience
Through personalization and improvements.
Sending important notifications
Such as service updates and security alerts.
Conducting analytics
To optimize our website and services.
Ensuring legal and regulatory compliance
To meet industry requirements.
We may also use anonymized or aggregated data for research and business insights.
06
How We Protect Your Information
We employ security measures to protect personal data from unauthorized access, modification, or disclosure. These measures include:
Access Restrictions
Only authorized personnel can access sensitive data.
Encryption
We secure data through encryption technologies.
Continuous Monitoring
We monitor for potential security threats and breaches.
We do not sell or share your personally identifiable information with unaffiliated third parties for marketing purposes. Service providers must adhere to strict confidentiality agreements if information is shared with service providers.
07
How Users Consent to Messaging
Users may opt in to receive text messages and notifications by filling out a form on our website. Users consent to receive transactional and promotional messages by submitting a phone number.
Message Frequency
Varies by user interaction.
Opt-Out Option
Reply STOP to any message to unsubscribe.
No Sharing of Text Messaging Data
We do not share opt-in data with third parties for promotional purposes.
08
Compliance with the Children’s Online Privacy Protection Act
Protecting children’s privacy is important to us. We do not knowingly collect personal information from individuals under 13. We will immediately remove the information if we become aware of such data collection.
09
Sharing Your Information
We may share information with:
Service Providers
Third-party partners assisting in business operations.
Legal Authorities
If required by law or to protect our rights.
Business Transfers
If involved in a merger or asset sale.
We do not share personal information with unaffiliated third parties for marketing purposes.
10
Advertising and Analytics
We use third-party analytics tools to understand user behavior and improve our services. Users can opt out of targeted advertising by adjusting their browser settings or using third-party opt-out tools.
11
Your Privacy Choices
Communication Preferences
Users can unsubscribe from promotional emails via the “unsubscribe” link. To stop receiving text messages, reply STOP at any time.
Managing Your Information
Users can update their account information by logging into their profile. Requests for data deletion or modification can be made through customer support.
12
Processing of Information in the United States and Other Countries
ProMort is based in the United States and processes data in compliance with applicable U.S. laws. Users from other regions acknowledge that their data may be transferred to and stored in the U.S.
13
Security Measures
We implement industry-standard security practices, including:
Access Control
Only authorized personnel can access user data.
Data Encryption
Sensitive data is encrypted to enhance security.
Fraud Prevention
Measures in place to detect and prevent fraudulent activity.
14
Changes to This Privacy Policy
We may update this Privacy Policy periodically. If changes occur, we will revise the “Effective Date” at the top of this page. Users are encouraged to review the policy regularly to stay informed.
15
Contact Information
For any questions regarding this Privacy Policy, you can contact us at:
ProMortinfo@promort.com
Thank you for trusting ProMort to help you with your loan processing needs. Your privacy is our priority.
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